Terms Of Service
Welcome to Eluxora. By using our website and purchasing products from Eluxora.shop, you agree to these Terms of Services. These terms explain our mutual rights and responsibilities in plain language so that every customer understands how we operate, how orders are placed, how payments are handled and what to expect from our services. Please read these terms carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website or place an order.
Acceptance of Terms
When you access Eluxora.shop, create an account or place an order, you are entering into a binding agreement with Eluxora and accepting these Terms of Service. This acceptance includes any policies we reference on the site, such as our Privacy Policy, Payment Policy, Shipment Policy and Return & Refund Policy. We recommend that you review all linked policies because together they form the full agreement between you and Eluxora regarding your use of the website and any purchases.
Eligibility to Use Our Services
Eluxora’s services are intended for customers who are at least 13 years old or who have the permission of a parent or guardian. By placing an order, you confirm that you have the legal authority to enter into a contract and that the information you provide is accurate and complete. If you are purchasing on behalf of a business, you confirm that you have the authority to bind that business to these terms.
Account Registration and Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Eluxora is not responsible for any loss or damage arising from your failure to keep account credentials secure. We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.
Product Information and Availability
We strive to display accurate product descriptions, images, sizes and materials. All product information is provided in good faith, but slight variations may occur due to photography, screen settings or small differences between production batches. Product availability may change without notice; if an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund. We do not make misleading claims about materials or features and we clearly list any items that are final sale or excluded from returns.
Orders and Contract Formation
An order is placed when you complete checkout and we receive payment authorization. After placing your order, you will receive an order confirmation email which acknowledges receipt of your order but does not constitute acceptance. Acceptance and formation of a contract occurs when we send a shipment confirmation email indicating that the items have been dispatched. We reserve the right to refuse or cancel any order for reasons such as suspected fraud, pricing errors or product unavailability. If we cancel an order after payment, we will refund the full amount promptly through the original payment method.
Pricing and Payment
All prices are shown in U.S. Dollars (USD) unless otherwise stated. Prices on the website are subject to change and we may update prices at any time. We take care to ensure price accuracy, but in the rare event of a pricing error, we may correct the price and notify you before processing the order. Payment is processed via secure third party payment gateways, and by placing an order you authorize us to charge the payment method provided. We do not store full payment card details on our servers. Any taxes, duties or import fees applicable to your order will be clearly shown at checkout when possible; however, international customers may be responsible for local import charges imposed by their country.
Shipping, Delivery and Risk of Loss
Shipping methods, costs, and estimated delivery times are described on our Shipment Policy and are shown during checkout. Risk of loss or damage to items passes to you upon delivery by the carrier to the address you provided. It is your responsibility to ensure that the shipping address is accurate and that someone is available to receive the package. If the tracking indicates delivery but you have not received the parcel, please check with household members, neighbors or building management and contact us within 24 hours so we can investigate with the carrier.
Returns, Exchanges and Refunds
Our Return & Refund Policy explains eligibility, timelines and the return process in detail. Returns must meet the stated conditions to qualify for refunds or exchanges. If an item is defective, damaged or not as described, please contact us immediately at support@eluxora.shop so we can resolve the issue. Refunds will be issued to the original payment method once the returned item is inspected and approved. Timeframes for refunds depend on your payment provider and may vary.
Cancellations and Modifications
You may request to cancel or modify your order within 24 hours of placing it, provided the order has not yet been processed or shipped. Please contact support@eluxora.shop as soon as possible to request a change. If the order has already been shipped, cancellation is not possible and the return process must be followed once you receive the item. We will make reasonable efforts to accommodate changes but cannot guarantee them after the order enters the processing stage.
Intellectual Property
All content on Eluxora.shop, including text, images, logos, product designs and website layout is the intellectual property of Eluxora or used with permission. You may not copy, reproduce or use our intellectual property for commercial purposes without prior written consent. You may download or print materials from the site for your personal non-commercial use only as long as you keep all copyright and other proprietary notices intact.
User Content and Reviews
Customers may be invited to leave reviews or share images of purchased products. By submitting content to Eluxora, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce and display that content in connection with our business, including marketing and promotional materials. You confirm that any content you submit does not violate the rights of any third party and is not misleading, unlawful or defamatory. We reserve the right to remove any user content that violates these terms.
Prohibited Uses
You agree not to use our website for unlawful purposes or in any manner that could harm the site, our business or other users. This includes attempts to fraudulently obtain products, misuse promotional codes or interfere with the site’s operation. Any abusive, harassing or fraudulent behavior may result in account suspension, order cancellation and reporting to relevant authorities if necessary.
Limitation of Liability
To the fullest extent permitted by law, Eluxora and its affiliates will not be liable for indirect, incidental or consequential damages arising from your use of the site or purchases from our store. Our total liability for direct damages will not exceed the amount you paid for the product at issue. Nothing in these terms limits liability for death or personal injury resulting from our negligence or for any other liability that cannot be excluded under applicable law.
Indemnification
You agree to indemnify and hold Eluxora, its officers, employees and partners harmless from any claim, loss, liability or expense arising from your breach of these Terms, your violation of any law or your misuse of the site. This means you will cover our losses if your actions cause legal or financial harm to Eluxora.
Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles. If a dispute arises, we encourage you to contact us first at support@eluxora.shop so we can try to resolve the matter amicably. If a formal dispute is necessary, it will be resolved in the courts located in Georgia unless otherwise required by law.
Modifications to These Terms
We may update these Terms of Service from time to time to reflect changes in our business or legal requirements. When we make material changes, we will update the “Last Updated” date and where appropriate, notify registered customers by email. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
Privacy and Data Protection
Our Privacy Policy describes how we collect, use and protect your personal information. By using Eluxora, you consent to our collection and use of your data as described in that policy. If you have questions about how we handle personal information or wish to exercise your data rights, please contact us at support@eluxora.shop.
Third-Party Services and Links
Our website may contain links to third-party websites, services or products that are not operated or controlled by Eluxora. We are not responsible for the content, policies, or practices of third party sites. Linking to third party sites does not imply endorsement. We recommend reviewing the terms and privacy policies of any third-party services before using them.
Shipping, Returns and Other Policies
Our additional policies, including Shipment Policy, Return & Refund Policy, Payment Policy and Privacy Policy are incorporated into these Terms by reference. These policies provide specific details about shipping, cancellations, returns, refunds, payments and privacy protections. If any conflict arises between these Terms and a specific policy, the specific policy will govern to the extent it relates to its subject matter.
Contact Information
If you have any questions about these Terms of Service or need assistance, please contact our support team. Email: support@eluxora.shop. Phone: +1 (470) 853-6651. Business address: 4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States. Business hours: Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York). We aim to respond to all inquiries promptly and helpfully.
