Privacy Policy
At Eluxora, we take your privacy seriously. We understand that sharing personal information online requires trust and we’re committed to protecting that trust at every step. This Privacy Policy explains how we collect, use, store and safeguard your personal information whenever you visit our website, make a purchase or interact with our customer support. We’ve written this policy in clear and simple language so that every visitor can easily understand how their information is handled.
Information We Collect
When you visit our website or make a purchase, we collect only the information necessary to process your order and improve your shopping experience. This may include your name, email address, phone number, shipping and billing address and other basic details required for communication and delivery. We also collect information about your payment method through secure, encrypted gateways, though we never store your actual card details.
Additionally, we may collect technical information such as your device type, browser version, IP address and how you navigate through our website. This helps us ensure security, prevent fraudulent activity and understand which parts of our store are most useful to our visitors. Your order history and communication records are also maintained to provide better service in the future.
How We Use Your Information
We use your information to make your experience smooth, safe and efficient. Every piece of information we collect serves a clear purpose to confirm your order, process your payment, ship your products and keep you updated throughout the process. We also use your details to respond to your queries, assist with returns or exchanges and ensure that our service continues to improve based on your feedback.
Occasionally, if you have opted in, we may use your email address to share updates about new collections or relevant promotions. However, we never use your information for purposes unrelated to your order or communication with Eluxora.
How We Protect Your Data
We value your trust and take data protection very seriously. All personal and financial data shared with Eluxora is secured using advanced SSL encryption and stored on protected servers. Only authorized team members have access to customer information, and they use it strictly for operational purposes such as processing and support.
Our systems are continuously updated to meet the latest data security standards. We also monitor for suspicious activity to ensure your details remain private and protected at all times.
Sharing Information with Third Parties
Eluxora respects your privacy and never sells or rents your data to anyone. However, certain trusted third parties help us provide essential services. These include payment processors for handling transactions, shipping partners for delivering your orders and analytical tools that help us understand website performance.
Each partner we work with follows strict data protection agreements and can only use your information for the services we’ve hired them for. They cannot share or misuse it in any way. This partnership ensures your experience remains efficient while your data stays secure.
Cookies and Tracking Technologies
Our website uses cookies to make your browsing experience easier and more personalized. Cookies are small data files that help remember your preferences, such as your cart items, language or previous visits. They also allow us to understand which pages our customers enjoy the most, so we can continue improving our store.
You have full control over cookie settings and can disable them through your browser at any time. However, please note that some parts of the website may not function properly without cookies enabled.
Email and Marketing Communication
If you subscribe to our newsletter or updates, we may send you occasional emails about new arrivals, special discounts or helpful information about our handbags. We aim to keep our communication relevant, respectful and free from spam.
If at any point you no longer wish to receive these messages, you can easily unsubscribe by clicking the link included at the bottom of any email.
Customer Rights and Control
We believe every customer should have complete control over their personal information. You have the right to access, review or correct the data we hold about you. You can also request deletion of your information once your order is completed, provided no legal or financial obligations remain.
If you want to update your details, delete your data or stop receiving communications, simply email us at support@eluxora.shop. We handle all such requests carefully and with full respect for your privacy.
How Long We Keep Your Data
Eluxora keeps your data only for as long as it’s necessary to fulfil your orders, meet legal requirements and improve our services. Once your information is no longer needed, it is securely deleted from our systems. We never keep your data longer than required and always store it in compliance with privacy laws.
Payment Security
Your payment information is always processed securely through trusted platforms like Stripe or other verified payment gateways. We do not store, view or have direct access to your full card details. These transactions are handled by third party providers who follow strict international security standards. This ensures that every purchase you make is fully protected and private.
Data Protection for Minors
Eluxora is designed for adult customers. If you are a parent or guardian and believe a minor has shared personal information with us, please contact us immediately so we can delete it without delay.
Third-Party Links
Sometimes our website may include links to other pages, such as delivery tracking, payment portals or social media platforms. These websites have their own privacy policies that may differ from ours. We encourage you to read their policies before sharing any personal information. Eluxora is not responsible for how other sites manage or protect your data.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect improvements, new regulations or updates in our services. Whenever changes are made, the “Last Updated” date at the top of this page will be revised. We recommend checking this page from time to time to stay informed about how we continue to protect your privacy.
Your Consent
By using our website, you agree to this Privacy Policy and acknowledge that Eluxora may collect and use your information as explained here. If you disagree with any part of this policy, please stop using our services or contact us for clarification before placing an order. Your continued use of our website means you trust us to handle your data responsibly.
Contact Information
If you have any concerns or questions about how your information is handled, our support team is always available to assist you. You can reach us through support@eluxora.shop or call us at +1 (470) 853-6651 during our business hours, Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York).
Our business address is 4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States, and we take every privacy inquiry seriously. Whether you need help understanding this policy or want to exercise your rights, we’re here to listen and respond.
