Payment Policy
At Eluxora, we believe in complete transparency when it comes to your payments. We understand that online shopping requires trust and ensuring your payment experience is smooth, safe and straightforward is our top priority. This Payment Policy explains how we handle payments, what methods we accept, how we process your transactions and how we keep your information secure at every step.
Purpose of This Policy
The purpose of this Payment Policy is to give you full clarity about how payments work on Eluxora. Whether you are purchasing a women’s handbag, shoulder bag or any other item from our store, we want you to know exactly what happens once you click “Place Order.” Every payment you make is handled carefully with security and customer satisfaction at the centre of the process.
Accepted Payment Methods
Eluxora currently accepts payments through secure and verified gateways, including Stripe, major credit and debit cards, and other trusted online payment processors. These methods are chosen specifically for their reliability and advanced encryption systems that protect your financial information.
We do not accept cash on delivery (COD) at this time, as we aim to provide a fully digital and seamless payment process. If you have any difficulty completing your payment online, our support team is always available to guide you through the process.
Currency and Pricing
All prices listed on eluxora.shop are in U.S. Dollars (USD) by default. The final amount you pay includes the product price and, if applicable, any taxes or shipping costs that appear at checkout before confirming your order.
We make every effort to ensure that prices are displayed accurately; however, if a pricing error occurs, we reserve the right to correct it before processing your order. In such cases, we will contact you directly for confirmation before proceeding.
Payment Security
Your payment security is our highest priority. Eluxora never stores your full card details or sensitive financial information. All payments are processed through SSL-secured systems and encrypted channels, ensuring your data is protected from unauthorized access.
When you make a purchase, your payment details are handled directly by our trusted payment processors, such as PayPal, who are fully compliant with international payment security standards (PCI-DSS). We never have access to your complete payment information and cannot charge your account without your authorization.
Order Confirmation and Receipts
Once your payment is successfully processed, you will receive an order confirmation email at the address you provided during checkout. This email serves as a digital receipt and includes your order number, payment details and estimated delivery timeline.
If you do not receive this confirmation within a few minutes, please check your spam or junk folder or contact our team at support@eluxora.shop so we can resend it to you. This confirmation acts as proof that your payment has been securely received and your order is being prepared.
Failed or Declined Payments
In rare cases, a payment may fail due to reasons such as insufficient funds, incorrect card details or restrictions from your bank or card provider. If your payment fails, you will be notified instantly and no charge will be made to your account.
We recommend checking your payment details carefully before retrying. If the issue persists, please contact your bank or get in touch with our support team for personalized assistance. We’ll do our best to help you complete your order successfully without any stress or confusion.
Payment Verification Process
To ensure safety for both our customers and our business, some payments may require a quick verification step. This may involve confirming your billing address, verifying your email or providing basic identification in rare cases of suspected fraudulent activity.
These steps are taken only to protect you and your payment details. Once verification is complete, your order will be processed immediately and shipped as per our standard delivery timeline.
Refunds and Reversals
If an order is cancelled, returned, or refunded in accordance with our Return Policy, your payment will be refunded through the same method you originally used. Refunds are always processed securely and typically appear in your account within 10 business days, depending on your payment provider.
Eluxora never issues cash refunds and we cannot redirect refunds to a different card or account for security reasons. All financial reversals strictly follow the same path used during your initial purchase.
Double Charges or Overpayments
If you notice that your account has been charged twice or more for a single order, don’t worry such issues are usually temporary holds placed by your payment provider. Contact us immediately at support@eluxora.shop, and we’ll review your order history. Once confirmed, any duplicate or accidental charges will be refunded promptly to ensure fairness and transparency.
Tax and Additional Charges
Prices on our store are displayed exclusive of applicable taxes unless otherwise stated. Any taxes or additional fees (such as regional duties or import charges for international orders) will be clearly displayed during checkout before you confirm your purchase.
We never add hidden costs after checkout. Our goal is to ensure that you always know exactly how much you’re paying no surprises, no confusion.
Currency Conversion and International Orders
For international customers, your card issuer or payment provider may automatically convert the transaction into your local currency. The exchange rate and any small conversion fees are determined by your bank or provider not by Eluxora.
We recommend reviewing your provider’s conversion policy before completing payment to understand the final cost in your currency. Eluxora displays and charges in USD only.
Chargebacks and Disputes
In case of any unauthorized or disputed transaction, we encourage you to contact Eluxora Support before initiating a chargeback with your bank. Most issues can be resolved quickly and peacefully through direct communication.
Filing a chargeback without contacting us may delay resolution and complicate the process. Our goal is always to protect both your money and your trust, so we handle every dispute with fairness and transparency.
Payment During Sales or Promotions
During special sales, limited time offers or discounts, all payments must be made at the time of purchase to lock in the promotional price. These payments follow the same secure processing system as regular orders.
Please note that promotional discounts cannot be applied retroactively to past orders, and expired offers cannot be reactivated once the promotional period ends.
Payment Confirmation Delays
Sometimes payment confirmation may take slightly longer due to high transaction volume, payment gateway verification or bank delays. Rest assured that once your payment is confirmed, you will receive an email notification immediately. If your confirmation is delayed for more than 24 hours, please contact us so we can assist you directly.
Payment Policy Updates
Eluxora may update this Payment Policy from time to time to reflect changes in payment methods, technology or legal requirements. Whenever updates occur, we will revise the “Last Updated” date at the top of this page. We encourage all customers to review this section periodically to stay informed about how we continue to protect and manage your payments responsibly.
Contact Information
If you have any questions about your payment, refunds or transaction status, our support team is always ready to help. You can contact us by email at support@eluxora.shop or call us at +1 (470) 853-6651 during business hours, Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York).
Our business address is 4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States. We take all payment-related inquiries seriously and aim to resolve them as quickly and clearly as possible.
