FAQs
What is Eluxora and what makes it unique?
Eluxora is an online store created with a clear purpose to offer women elegant, practical and durable handbags and shoulder bags that fit real life. We don’t chase trends or exaggerate claims. Instead, our focus is on useful fashion bags that look great, feel comfortable and serve your daily needs without breaking your trust. Each product you see is carefully selected for quality, design and reliability so you can shop with confidence every time.
Are the products exactly as shown on the website?
Yes, absolutely. Every image and description on our website is genuine and accurate. We don’t use filters, lighting tricks or misleading photography to make items appear different from reality. What you see on the product page color, size, texture and design is what you receive. We believe that transparency builds trust, so we make sure you always get what you expect.
How do I place an order on Eluxora?
Shopping on Eluxora is simple and secure. Browse through our collections, choose the handbag you like, and click “Add to Cart.” Once your items are added, proceed to checkout where you can fill in your shipping details and choose your payment method. After confirming your order, you’ll instantly receive an email with all details. It’s fast, safe and takes only a few minutes.
What payment options are available?
We offer secure payment options including Stripe, debit cards and credit cards. All transactions go through encrypted payment gateways to ensure that your details are completely protected. Eluxora never saves or shares your payment data your privacy and safety are our top priorities.
Is my payment and personal data safe?
Yes, your data is secure. Our store uses SSL encryption and trusted global payment processors. We don’t store sensitive information and every payment is verified through a secure system. You can shop confidently knowing your privacy is respected at every step.
How long does delivery take?
Delivery times vary depending on your location. Orders within the United States usually arrive within 4–7 business days, We always share a tracking number via email so you can check your parcel’s progress anytime. Our goal is to deliver quickly and keep you informed every step of the way.
Can I track my order after placing it?
Yes. Once your package is dispatched, we’ll send you an email containing a tracking ID and a link to monitor your shipment. You can use it anytime to see where your package is and when it’s expected to arrive. This keeps the entire process transparent and stress-free.
What should I do if I receive the wrong or damaged item?
If something goes wrong such as receiving the wrong color, size or a damaged item don’t worry. Simply contact us at support@eluxora.shop within a few days of receiving your package. Our support team will verify the issue and arrange a replacement or refund. We handle such cases quickly and respectfully because your satisfaction is our responsibility.
What is your return policy?
We understand that sometimes you might change your mind. You can return your order within the allowed return window as long as the item is unused, undamaged and in its original packaging. The process is simple contact our support team, share your order details and we’ll guide you through every step. Refunds are processed promptly once the return is approved.
Do you offer product exchanges?
Yes. If the product you received has any defect or you want a different color or model , you can request an exchange. We believe in solving issues rather than complicating them, so our team makes sure every exchange request is handled smoothly and fairly.
How can I contact customer support?
You can reach our friendly customer support team by emailing support@eluxora.shop or calling +1 (470) 853-6651.
Our working hours are Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York).
Every message is important to us and we make sure you receive a clear, human response not just an automated reply.
Where is Eluxora located?
Our business operations are based at 4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States.
This is where we manage our store, product quality checks and shipping coordination. We’re proud to operate transparently and always share our real business address with customers.
What are your business hours?
We operate from Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York . During these hours, our team is fully available to help you with inquiries, order issues or general questions.
If you contact us after hours, we’ll respond as soon as the next working day begins.
Do you offer support on weekends?
Yes, while our official hours are weekdays, our email support remains active during weekends for urgent queries. We monitor messages regularly and if something requires immediate attention, our team responds even outside office hours.
Can I cancel or modify my order after placing it?
Yes, but only if your order hasn’t been shipped yet. Once the parcel leaves our facility, cancellations or address changes are no longer possible.
If you wish to cancel or make changes, contact us right away with your order number. Acting quickly helps us make adjustments before dispatch.
How will I know my order is confirmed?
After successful payment, you’ll instantly receive a confirmation email containing your order number, product details and delivery estimate.
This email acts as proof that your order is registered in our system. If you don’t receive it within 10–15 minutes, check your spam or promotions folder or reach out to our support team.
What materials are used in your handbags?
We value honesty in product materials. Our handbags are made using leather and fabrics designed to look stylish and last longer.
Each product page clearly mentions the material type, so you know exactly what you’re buying. We never misrepresent synthetic materials as real leather transparency is a rule we live by.
Why should I choose Eluxora over other online stores?
Because we believe in truth over trends. we focus on delivering reliable, well made and fairly priced handbags.
Our customer first approach means we listen, respond and improve continuously. Every design we offer has been chosen with purpose not hype so you can shop confidently, knowing we value quality and honesty above all.
Do you offer gift packaging?
Yes, Eluxora provides neat and elegant packaging for all orders. For special occasions, you can request gift wrapping during checkout or by contacting us before dispatch. We ensure your package looks as special as the product inside it.
Can I share feedback about my shopping experience?
Of course! We love hearing from our customers. Whether it’s appreciation, suggestions or issues, your feedback helps us grow. You can email us at support@eluxora.shop or leave a review on the product page after your purchase.
What if a product I like is sold out?
We regularly restock popular designs, so don’t worry if your favourite bag is temporarily unavailable. You can subscribe to our restock notifications or follow us on social media for updates on new arrivals and restocks.
What happens if I receive the wrong product?
Mistakes are rare but possible. If you ever receive the wrong product, contact us immediately with your order details. We’ll verify the issue and ship the correct item at no extra cost. You won’t be asked to pay for our errors that’s our promise.
Are there any hidden charges or taxes?
No hidden fees, ever. All costs including taxes and shipping (if applicable) are displayed clearly before checkout. What you see on the final payment page is exactly what you pay. We strongly believe in open pricing and complete transparency.
Can I update my shipping address after ordering?
If your order hasn’t been shipped yet, you can contact us immediately to update your shipping details. Once the item is dispatched, changes are not possible, as the package is already in transit with the courier.
Does Eluxora have a physical store or showroom?
At present, Eluxora operates exclusively online. This allows us to keep our operations efficient, offer fair prices and serve customers globally. However, all our products are checked and stored in a secure facility before being shipped to you.
How does Eluxora ensure quality control?
Every handbag goes through a detailed quality inspection before packaging. We check stitching, zippers, color accuracy and overall finish to make sure you receive exactly what you ordered. Quality assurance is an essential part of our process not an option.
Do you provide order updates?
Yes, you’ll receive updates via email after every major stage order confirmation, dispatch and delivery. We keep communication open so you always know where your purchase stands.
What is Eluxora’s main goal?
Our main goal is simple: to create a trustworthy space where women can buy handbags confidently. We want every visitor to leave our store feeling valued, informed and satisfied not just sold to. Honesty, quality and customer care define who we are.
