Shipping Policy
At Eluxora, we aim to make your shopping experience effortless from start to finish. We understand that once you place an order, you want your product delivered safely, quickly and with full visibility. This Shipment Policy explains how we process, package and deliver your orders, including delivery times, tracking, international shipping and handling procedures. Our goal is to keep everything clear, fair and worry free for every customer.
Purpose of This Policy
The purpose of this Shipment Policy is to provide full transparency about how and when your order reaches you. From the moment you place an order on Eluxora.shop to the moment it arrives at your doorstep, every step of the shipping process is managed with care and precision. We want our customers to understand what to expect, how we handle timelines, and what actions to take if any issues arise.
Order Processing Time
Once your order is successfully placed and payment has been confirmed, it enters our processing stage. During this stage, we verify your order details, prepare your items for shipment and hand them over to our logistics partners.
Order processing typically takes 1 to 2 business days, excluding weekends and public holidays. we always aim to dispatch your order as quickly as possible. You’ll receive a confirmation email as soon as your package has been shipped.
Shipping Partners
To ensure safe and reliable delivery, Eluxora works exclusively with trusted shipping partners such as USPS, UPS, FedEx and other reliable courier services depending on your location. These partners are chosen for their proven track record of delivering on time and handling products with care.
Each shipment is carefully tracked, insured and monitored until it reaches you. We continuously evaluate our delivery partners to maintain a high standard of efficiency and reliability.
Transit Time
Once your order has been handed over to our shipping partner, it enters the transit stage. During this period, your package is on its way to you and can be tracked using the provided tracking number.
The average transit time for deliveries is 3 to 5 business days after dispatch. This means that once your order leaves our warehouse, you can generally expect to receive it within this window, depending on your exact location and courier performance.
Estimated Delivery Times
Delivery times depend on your location and the shipping method selected at checkout. For customers within the United States, most orders are delivered within 4 to 7 business days after processing.
Tracking Your Order
After your order is shipped, you’ll receive an email notification containing a tracking number and a direct link to monitor your shipment’s progress. Tracking information may take up to 24 hours to update after dispatch, depending on the courier’s system.
You can check your tracking status anytime using the link in your email or by contacting us at support@eluxora.shop if you face any difficulty accessing tracking updates. Our team is happy to help you locate your package and provide real-time information.
Shipping Rates and Charges
We charge a flat shipping fee of $15 on all orders, regardless of the delivery location or order value. This fee covers packaging, handling and reliable delivery through our trusted courier partners.
Order Confirmation and Address Accuracy
Before confirming your order, please double-check your shipping address, contact number, and email address to ensure accuracy. Eluxora is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
If you realize you’ve made an error, contact us immediately at support@eluxora.shop. We’ll do our best to correct it before your order is dispatched, but changes cannot be guaranteed once the shipment has been handed over to the courier.
Customs and Import Duties
For international deliveries, customs procedures may apply once your order reaches your country. Some packages may experience inspection or delay depending on local customs policies. These charges, if any, must be paid by the recipient as they are not included in the order total or shipping cost.
Eluxora ensures that all packages are shipped with accurate declarations and documentation to help smooth the customs process, but we cannot control or eliminate customs-related fees or delays.
Lost or Delayed Shipments
If your order appears to be delayed or lost, please contact us immediately. We will reach out to our shipping partner to investigate and locate your package as quickly as possible.
In case a shipment is confirmed lost by the courier, we will either reship your order or issue a full refund, depending on your preference and product availability. We understand how important your order is and will work diligently to resolve any such situation to your satisfaction.
Damaged Packages or Items
We take great care to ensure that your products are packed safely and securely. However, if you receive a package that is visibly damaged, please do not open it before taking photos and contacting us.
If an item inside is damaged or defective, reach out to support@eluxora.shop within 24 hours of delivery, and include clear photos of the item and packaging. Once verified, we will arrange for a replacement or refund as per our Return Policy. Our goal is to ensure that every customer receives products in perfect condition.
Multiple Shipments
If you order multiple items, they may be shipped separately depending on stock availability or warehouse location. You’ll receive a separate tracking number for each shipment and no additional shipping cost will be charged for split deliveries.
This process ensures you receive available products sooner instead of waiting for the entire order to be ready.
Delivery Attempts and Unclaimed Packages
Our courier partners make multiple delivery attempts to ensure your package reaches you. If no one is available at the provided address after repeated attempts, the shipment may be returned to us.
In such cases, we will contact you to arrange reshipping, but you may be required to pay for the new shipping cost. To avoid this, please provide an accurate delivery address and ensure someone is available to receive the package during working hours.
Pre-Orders or Backordered Items
If your purchase includes a pre-order or an item temporarily out of stock, the estimated dispatch date will be mentioned at checkout or in your confirmation email. We keep you updated throughout the waiting period and notify you as soon as your item ships.
Customers can contact us at any time to get a status update on pre-orders.
Change or Cancellation After Shipment
Once your order has been shipped, it cannot be cancelled or changed. If you wish to cancel an order that has not yet been shipped, please contact us immediately and we’ll do our best to process the cancellation before dispatch.
If your order has already been shipped, you can refer to our Return Policy for guidance on returning the item once it arrives.
Delivery Confirmation
Once your order is delivered, our courier partner marks it as “delivered” in the tracking system. If you haven’t received the package but the tracking shows it as delivered, contact us within 24 hours. We’ll coordinate with the courier to investigate and resolve the issue quickly.
It’s important to check with neighbours, building management, or mail reception areas in case your package was received on your behalf.
Updates to This Policy
Eluxora may update this Shipment Policy from time to time to reflect changes in courier partners, delivery procedures or regulations. Any updates will be reflected by changing the “Last Updated” date at the top of this page. We recommend reviewing this section occasionally to stay informed about our latest shipping practices.
Contact Information
If you have any questions or concerns about your shipment, you can contact us anytime at support@eluxora.shop or call us at +1 (470) 853-6651 during business hours, Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York).
Our business address is 4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States. Our support team is always happy to assist you with tracking updates, delivery inquiries, or any shipping-related issues.
