Contact Us

At Eluxora, we understand that great service begins with open communication.
Whether you need help with your order, want to learn more about a product or simply wish to share your thoughts with us, our support team is always ready to assist you.
We aim to provide fast, friendly, and transparent support to make your shopping experience smooth and worry free.

Below you’ll find all the different ways you can contact us, along with complete explanations of how each method works and when you can expect a response.

Email Assistance

You can reach us anytime at our official email address: support@eluxora.shop This is the most convenient way to contact us for order related queries, product information, return or exchange requests or general assistance.

When writing to us, please include your order number, full name, and a short description of your concern.
This helps our support team quickly locate your details and provide a complete response in less time.

We aim to reply to all emails within 24 business hours (Monday to Friday).
Every message is personally reviewed by a support specialist to make sure you receive a clear, helpful and fair solution.

Live Chat Support

We’re working to make communication even easier for our customers through live chat support directly on our website.
This feature allows you to instantly connect with one of our representatives and get real time assistance without waiting for an email response.

Our live chat is active during business hours Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York).
If our team is unavailable at the moment, you can still leave a message and we’ll respond as soon as possible once we’re back online.

This option is ideal for quick questions, order tracking or help with product details while browsing our store.

Phone Support

If you prefer to talk directly with us, you can call our support line at +1 (470) 853-6651.
Our representatives are available during regular business hours to assist with your questions, guide you through the ordering process or resolve any concerns you may have. We make it a priority to return all calls promptly within working hours.

Speaking to our support team directly helps us understand your concern better and ensures that your issue is resolved personally and effectively.

Social Media Support

You can also connect with us through our official social media channels.
Our team regularly checks our messages and comments to assist customers, provide updates, and stay connected with our community.

If you prefer using social platforms like Facebook and Instagram, you can send us a direct message  we’ll make sure to get back to you as soon as possible.
Social media support is a great way to reach us for quick updates, product availability or general store information.

Feedback & Contact Form

We truly value what our customers think about their experience with Eluxora.
On our Contact Form page, you can share your feedback, suggestions or any concerns directly with our team.
Whether it’s about a recent purchase, a delivery experience or a product recommendation, your message helps us improve and grow.

Every submission is reviewed carefully by our management and customer care department.
We use your feedback not only to resolve individual concerns but also to enhance our service for everyone who shops with us.

We believe that listening to our customers is the most important step toward building lasting trust.

Business Hours

Our support services are available from Monday to Friday (9AM to 5PM) (GMT-5:00) Eastern Daylight Time (New York).
These are the hours when our customer care, phone and email support teams are fully active and ready to assist you.

If you contact us outside of these hours, please don’t worry  your inquiry will be reviewed on the next business day.
We’re dedicated to giving every message proper attention, ensuring you receive a timely and helpful response.

Business Address

Our registered business address is:
4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States.

This is our official business location used for correspondence and verification purposes.
Please note that this is not a walk in store.
If you wish to return or exchange a product, please contact our team first at support@eluxora.shop before shipping anything back.
We’ll provide you with the correct return instructions and ensure your request is processed safely and efficiently.

Our Commitment

At Eluxora, we take pride in offering more than just products we provide a complete experience built on trust, care and transparency.
Our team works every day to ensure that your voice is heard and that every concern is handled with professionalism and respect.

We understand how important it is for our customers to feel supported throughout their shopping journey and that’s exactly what we strive to deliver.
Your satisfaction is our priority and your feedback shapes the way we continue to grow and improve.

Whenever you reach out, you can be confident that we’re here  ready to listen, ready to help and always committed to making your experience with Eluxora exceptional.